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ITIL® 4 Specialist: Direct, Plan and Improve Certification Course Including Official Exam

 

Introduction

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) qualification is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

 

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to establish a learning and improving IT organization, as described in the syllabus, to be awarded the ITIL® 4 Strategist: Direct, Plan and Improve (DPI) qualification. . The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL® 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

 

Course Overview

The ITIL 4 Specialist: Direct, Plan and Improve module equips you with practical skills to create a ‘learning and improving’ IT organization. You’ll develop a strong and effective strategic direction, aligning IT with business goals.

 

Course Schedule

Duration: 2 days (training)

Exam: ITIL 4 Specialist: Direct, Plan and Improve certificate

Topics Covered: Service design, development, delivery, and support.

 

Target Audience

  • IT professionals

  • Digital teams

  • Project managers

  • Business analysts

  • Professionals seeking to align team objectives with organizational strategy

 

Course Objectives

  • Service Design and Development: Learn to design and develop services that meet customer needs and fulfill business objectives.

  • Service Delivery: Understand processes for delivering high-quality IT services, including service transition and operation.

  • Service Support: Gain expertise in support functions and practices.

  • Service Performance Metrics: Identify and measure KPIs for assessing service effectiveness.

  • Service Automation and Technology: Explore automation’s role in service creation and delivery.

  • Culture and Collaboration: Foster a service-oriented culture and promote collaboration.

  • Continuous Improvement: Leverage data for ongoing enhancements.

  • Customer and User Experience: Align services with expectations.

  • ITIL 4 Principles: Apply guiding principles for efficiency.

 

Course Prerequisites

The candidate must have passed the ITIL® 4 Foundation examination.

 

Test Certification

Upon passing the ITIL 4 Specialist: Direct, Plan and Improve exam, you’ll receive the official certification.

 

Exam Overview

Material allowed: None. This is a ‘closed book’ exam. The ITIL 4: Direct, Plan and Improve Official Book and the relevant ITIL Practices Guides should be used for study but is NOT permitted to be used in the exam.

Exam duration: 90 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.

Number of marks: 40 marks. There are 40 questions, each worth 1 mark. There is no negative marking.

Pass mark: 28 marks. You need to answer 28 questions correctly (70%) to pass the exam.

Level of thinking: Bloom’s levels 2 & 3. “Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL 4 Direct, Plan and Improve Practices module. For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL 4 Direct, Plan and Improve Practices module.

Question types: Standard, Missing word, Negative, & List. The questions are all ‘multiple choice’.

For the ‘standard’ questions, you have a question and four answer options.

‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded.

For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.

For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.

 

Package Includes:

  • PeopleCert Official Training Materials (OTM)

  • ITIL 4: Direct, Plan and Improve eBook

  • Sample exam papers and rationales

  • Official PeopleCert ITIL 4: Direct, Plan and Improve Exam Voucher (valid for 12 months)

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