ITIL® 4 Specialist: Direct, Plan and Improve Certification Course Including Official Exam

 

Introduction

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) qualification is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

 

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to establish a learning and improving IT organization, as described in the syllabus, to be awarded the ITIL® 4 Strategist: Direct, Plan and Improve (DPI) qualification. . The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL® 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

 

Course Overview

The ITIL 4 Specialist: Direct, Plan and Improve module equips you with practical skills to create a ‘learning and improving’ IT organization. You’ll develop a strong and effective strategic direction, aligning IT with business goals.

 

Course Schedule

Duration: 2 days (training)

Exam: ITIL 4 Specialist: Direct, Plan and Improve certificate

Topics Covered: Service design, development, delivery, and support.

 

Target Audience

IT professionals

Digital teams

Project managers

Business analysts

Professionals seeking to align team objectives with organizational strategy

 

Course Objectives

Service Design and Development: Learn to design and develop services that meet customer needs and fulfill business objectives.

Service Delivery: Understand processes for delivering high-quality IT services, including service transition and operation.

Service Support: Gain expertise in support functions and practices.

Service Performance Metrics: Identify and measure KPIs for assessing service effectiveness.

Service Automation and Technology: Explore automation’s role in service creation and delivery.

Culture and Collaboration: Foster a service-oriented culture and promote collaboration.

Continuous Improvement: Leverage data for ongoing enhancements.

Customer and User Experience: Align services with expectations.

ITIL 4 Principles: Apply guiding principles for efficiency.

 

Course Prerequisites

The candidate must have passed the ITIL® 4 Foundation examination.

 

Test Certification

Upon passing the ITIL 4 Specialist: Direct, Plan and Improve exam, you’ll receive the official certification.

 

Exam Overview

Material allowed: None. This is a ‘closed book’ exam. The ITIL 4: Direct, Plan and Improve Official Book and the relevant ITIL Practices Guides should be used for study but is NOT permitted to be used in the exam.

Exam duration: 90 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.

Number of marks: 40 marks. There are 40 questions, each worth 1 mark. There is no negative marking.

Pass mark: 28 marks. You need to answer 28 questions correctly (70%) to pass the exam.

Level of thinking: Bloom’s levels 2 & 3. “Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL 4 Direct, Plan and Improve Practices module. For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL 4 Direct, Plan and Improve Practices module.

Question types: Standard, Missing word, Negative, & List. The questions are all ‘multiple choice’.

For the ‘standard’ questions, you have a question and four answer options.

‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded.

For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.

For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.

 

Package Includes:

PeopleCert Official Training Materials (OTM)

ITIL 4: Direct, Plan and Improve eBook

Sample exam papers and rationales

Official PeopleCert ITIL 4: Direct, Plan and Improve Exam Voucher (valid for 12 months)