PeopleCert ITIL® 4 Specialist: Plan, Implement, and Control Certification Course Including Official Exam

A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management.

What will you learn?

Key concepts Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively.

Practice success factors Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and maturity of the Plan, Implement, and Control practices in achieving strategic objectives.

Practice processes Explore processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure coherent planning, effective implementation, and robust control mechanisms.

Roles and competencies Focus on key roles within the Plan, Implement, and Control practices, and understand how to position the practices effectively within your organisation. Develop the necessary competencies for planning, executing, and controlling IT service strategies.

Information and technology See how Information and Technology can support and enable the Plan, Implement, and Control practices to deliver improvements, providing tools and systems for effective planning, implementation, and control.

Partners and suppliers Explore the role of partners and suppliers in the Plan, Implement, and Control practices, understanding how to collaborate effectively to enhance strategy execution and governance.

The ITIL Capability model Discover how the capability criteria support the practices' capability development, ensuring alignment with industry best practices and organisational requirements for effective planning, implementation, and control.

Practice success Learn strategies for succeeding with the Plan, Implement, and Control practices and understand how they are supported by the ITIL guiding principles, ensuring the establishment of effective IT service strategies and governance frameworks to achieve business goals.

What skills will you acquire? Strategy Understand how to formulate strategic goals and adopt the courses of action and allocation of resources into tactical and operational plans.

Governance Understand how organisational governance evaluates, directs and monitors service management activities.

Relationship management Learn to establish, analyze, monitor, and improve links between the organization and its stakeholders at strategic and tactical levels.

Target Audience

• IT Specialist: Operations

• IT Manager: Operations

• IT Service Manager

Course Prerequisites

• The candidate must have passed the ITIL® 4 Foundation examination.

Test Certification

Upon passing the ITIL® 4 Specialist: Plan, Implement, and Control exam, you’ll receive the official certification.

Exam Overview

Material allowed: None. This is a ‘closed book’ exam. The ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications should be used for study but is NOT permitted to be used in the exam.

Exam duration: 90 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.

Number of marks: 60 marks. There are 60 questions, each worth 1 mark. There is no negative marking.

Pass mark: 39 marks. You need to answer 39 questions correctly (65%) to pass the exam.

Level of thinking: Bloom’s levels 2 & 3.

“Bloom’s level” describes the type of thinking needed to answer the question.

For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL® 4 Specialist: Plan, Implement, and Control practices module.

For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL® 4 Specialist: Plan, Implement, and Control practices module.

Question types: Standard, Missing word, Negative, & List. The questions are all ‘multiple choice’.

For the ‘standard’ questions, you have a question and four answer options.

‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded.

For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.

For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.

  The exam is available in: English

Package Includes:

PeopleCert Official Training Materials (OTM)

• The ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications eBook

• Sample exam papers and rationales

• Official PeopleCert ITIL® 4 Specialist: Plan, Implement, and Control Exam Voucher (valid for 12 months)