PeopleCert ITIL® 4 Practitioner: Service Configuration Management Certification Course Including Official Exam
 
Learn to provide accurate and reliable information about the configuration of services and configuration support items when and where it is needed.
 
What will you learn?
Key concepts
Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs) within the IT infrastructure.
 
Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Service Configuration Management in managing configuration data.
 
Practice processes
Explore Service Configuration Management processes, including key activities, and discover how to integrate them into your organisation's value stream to ensure consistent and controlled changes to configuration items.
 
Roles and competencies
Focus on key roles within Service Configuration Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing configuration items and relationships.
 
Information and Technology
See how information and technology can support and enable Service Configuration Management, providing tools and systems for maintaining and accessing accurate configuration data for effective decision-making.
 
Partners and suppliers
Explore the role of partners and suppliers in Service Configuration Management, and learn how to collaborate effectively to ensure the accuracy and integrity of configuration data across the IT environment.
 
The ITIL Capability Model
Discover how the ITIL capability model supports the development of Service Configuration Management capabilities, ensuring alignment with industry best practices and organisational requirements.
 
Practice success
Learn strategies for succeeding with Service Configuration Management, and understand how it is supported by the ITIL guiding principles to achieve accurate configuration management and support service delivery.
 
What skills will you acquire?
Service operation
Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.
 
Change
Gain expertise in developing, implementing, monitoring, and communicating change plans, schedules, and the status of changes to IT products and services for stakeholders.
 
Relationship management
Learn to establish, analyze, monitor, and improve links between the organization and its stakeholders at strategic and tactical levels.
 
Target Audience:
IT Specialist: Changes
IT Specialist: Operations
IT Manager: Operations
IT Service Manager
System Administrator
 
Course Prerequisites:
The candidate must have passed the ITIL® 4 Foundation examination.
 
Test Certification
Upon passing the ITIL® 4 Practitioner: Service Configuration Management exam, you’ll receive the official certification.
 
Exam Overview
Material allowed: None. This is a ‘closed book’ exam. The ITIL 4: Service Configuration Management Practice publication should be used for study but is NOT permitted to be used in the exam.
Exam duration: 30 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 38 minutes in total.
Number of marks: 20 marks. There are 20 questions, each worth 1 mark. There is no negative marking.
Pass mark: 13 marks. You need to answer 13 questions correctly (65%) to pass the exam.
Level of thinking: Bloom’s levels 2 & 3.
“Bloom’s level” describes the type of thinking needed to answer the question.
For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL® 4 Practitioner: Service Configuration Management module.
For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL® 4 Practitioner: Service Configuration Management module.
Question types: Standard, Missing word, Negative, & List. The questions are all ‘multiple choice’.
For the ‘standard’ questions, you have a question and four answer options.
‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded.
For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.
For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.
 
The exam is available in: English
 
Package Includes:
PeopleCert Official Training Materials (OTM)
ITIL® 4 Practitioner: Service Configuration Management eBook
Sample exam papers and rationales
Official PeopleCert ITIL® 4 Practitioner: Service Configuration Management Exam Voucher (valid for 12 months).