PeopleCert ITIL® 4 Practitioner: Monitoring and Event Management Certification Course Including Official Exam
 
Learn how to systematically observe services and service components, recording, reporting, and responding to selected changes of state identified as events.
 
What will you learn?
Key concepts
Understand the purpose and key concepts of Monitoring and Event Management, highlighting its importance in proactively managing IT services and detecting events to ensure operational stability.
 
Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Monitoring and Event Management in maintaining service health and performance.
 
Practice processes
Explore Monitoring and Event Management processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure timely detection and response to events.
 
Roles and competencies
Focus on key roles within Monitoring and Event Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing monitoring systems and handling events.
 
Information and technology
See how Information and Technology can support and enable Monitoring and Event Management to deliver improvements, providing tools and systems for effective monitoring and event management.
 
Partners and suppliers
Explore the role of partners and suppliers in Monitoring and Event Management, understanding how to collaborate effectively to enhance monitoring capabilities and ensure comprehensive event detection and response.
 
The ITIL Capability model
Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Monitoring and Event Management.
 
Practice success
Learn strategies for succeeding with Monitoring and Event Management and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust monitoring practices to achieve business goals and maintain service quality.

What skills will you acquire?
Service operation
Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.
 
Change
Gain expertise in developing, implementing, monitoring, and communicating change plans, schedules, and the status of changes to IT products and services for stakeholders.
 
Problem management
Learn how to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.

Target Audience
IT Specialist: Operations
IT Manager: Operations
IT Service Manager
System Administrator
Database Administrator

Course Prerequisites
The candidate must have passed the ITIL® 4 Foundation examination.

Test Certification
Upon passing the ITIL® 4 Practitioner: Monitoring and Event Management exam, you’ll receive the official certification.

Exam Overview
Material allowed: None. This is a ‘closed book’ exam. The ITIL 4: Monitoring and Event Management Practice publication should be used for study but is NOT permitted to be used in the exam.
Exam duration: 30 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 38 minutes in total.
Number of marks: 20 marks. There are 20 questions, each worth 1 mark. There is no negative marking.
Pass mark: 13 marks. You need to answer 13 questions correctly (65%) to pass the exam.
Level of thinking: Bloom’s levels 2 & 3.
“Bloom’s level” describes the type of thinking needed to answer the question.
For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL® 4 Practitioner: Monitoring and Event Management module.
For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL® 4 Practitioner: Monitoring and Event Management module.
Question types: Standard, Missing word, Negative, & List. The questions are all ‘multiple choice’.
For the ‘standard’ questions, you have a question and four answer options.
‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded.
For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.
For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.
 
The exam is available in:
Chinese
English
French
German
Italian
Japanese
Polish
Portuguese (Brazilian)
Spanish

Package Includes:
PeopleCert Official Training Materials (OTM)
ITIL® 4 Practitioner: Monitoring and Event Management eBook
Sample exam papers and rationales
Official PeopleCert ITIL® 4 Practitioner: Monitoring and Event Management Exam Voucher (valid for 12 months)