PeopleCert ITIL 4 Practitioner: Continual Improvement Certification Course Including Official Exam
 
The purpose of this module is to align the organisation’s services with changing business needs through the ongoing improvement of products, services and practices.
 
Industry-recognised certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
 
Employers' first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
 
New career opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
 
At a glance
Suitable for all IT professionals
Key benefit: foster continuous improvement
Globally accepted in the market
Exam available in English
Flexible e-learning option

What will you learn?
Key concepts
Understand the purpose and key concepts of the Continual Improvement Practice, elucidating its significance in fostering a culture of ongoing improvement and innovation within the organisation.
 
Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and impact of Continual Improvement initiatives on organisational performance and service delivery.
 
Practice processes
Explore Continual Improvement processes, including key activities, and learn how to integrate them into your organisation's value stream to drive continuous enhancement and refinement of services, processes, and practices.
 
Roles and competencies
Focus on key roles within Continual Improvement, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for leading, facilitating, and supporting improvement initiatives.
 
Information and technology
See how Information and Technology can support and enable Continual Improvement to deliver improvements, providing tools, systems, and data for monitoring, analysing, and prioritising improvement opportunities.
 
Partners and suppliers
Explore the role of partners and suppliers in Continual Improvement, understanding how to collaborate effectively to leverage external expertise, resources, and best practices to drive improvement initiatives.
 
The ITIL capability model
Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Continual Improvement.
 
Practice success
Learn strategies for succeeding with Continual Improvement and understand how it is supported by the ITIL guiding principles, ensuring the establishment of a systematic approach to improvement and innovation to achieve business goals.
 
What skills will you acquire?
Strategy
Understand how to formulate strategic goals and adopt the courses of action and allocation of resources into tactical and operational plans.
 
Continual Improvement
Learn to align organizational practices and services with evolving business needs by continuously improving products, services, and management practices.
 
AI and Automation
Ensure that applications and IT systems meet stakeholder needs, and product features are released on time, within budget and to a high standard of quality.

Popular among professionals who have advanced to roles such as:
IT Specialist: Operations
IT Manager: Operations
Product Manager
Data Scientist
Web Developer
System Administrator
Enterprise Architect
IT Service Manager
IT Service Desk Analyst

Trusted by companies worldwide
ITIL 4 knowledge and skills are in demand across a broad range of industries. Expertise opens doors to careers at leading companies worldwide.

Course Prerequisites
The candidate must have passed the ITIL® 4 Foundation examination.
 
Certification requirements
ITIL Foundation or ITIL 4 Managing Professional Transition Certificate
Training through an Accredited Training Organisation or an official eLearning course
Exam results will not be released without proof of completion.

Test Certification
Upon passing the ITIL® 4 Practitioner: Continual Improvement exam, you’ll receive the official certification.

Exam Overview
Material allowed: None. This is a ‘closed book’ exam. The ITIL 4: Continual Improvement Practice publication should be used for study but is NOT permitted to be used in the exam.
Exam duration: 30 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 38 minutes in total.
Number of marks: 20 marks. There are 20 questions, each worth 1 mark. There is no negative marking.
Pass mark: 13 marks. You need to answer 13 questions correctly (65%) to pass the exam.
Level of thinking: Bloom’s levels 2 & 3.
“Bloom’s level” describes the type of thinking needed to answer the question.
For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL® 4 Practitioner: Continual Improvement module.
For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL® 4 Practitioner: Continual Improvement module.
Question types: Standard, Missing word, Negative, & List. The questions are all ‘multiple choice’.
For the ‘standard’ questions, you have a question and four answer options.
‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded.
For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.
For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.
 
The exam is available in: English
 
Package Includes:
PeopleCert Official Training Materials (OTM)
ITIL® 4 Practitioner: Continual Improvement eBook
Sample exam papers and rationales
Official PeopleCert ITIL® 4 Practitioner: Continual Improvement Exam Voucher (valid for 12 months)