PeopleCert ITIL® 4 Practitioner: Change Enablement Certification Course Including Official Exam
 
Learn to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes, and managing change schedules.
 
What will you learn?
Key concepts
Understand the purpose and key concepts of Change Enablement, highlighting its importance in managing changes effectively to minimise risk and ensure business continuity.
 
Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Change Enablement in achieving controlled and successful change implementation.
 
Practice processes
Explore Change Enablement processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure seamless and coordinated change activities.
 
Roles and competencies
Focus on key roles within Change Enablement, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for overseeing and managing change initiatives.
 
Information and technology
See how Information and Technology can support and enable Change to deliver improvements, providing tools and systems for effective planning, tracking, and implementation of changes.
 
Partners and suppliers
Explore the role of partners and suppliers in Change Enablement, understanding how to collaborate effectively to enhance change processes and ensure successful outcomes.
 
The ITIL capability model
Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Change Enablement.
 
Practice success
Learn strategies for succeeding with Change Enablement and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust change management practices to achieve business goals and deliver value.

What skills will you acquire?
Change
Gain expertise in developing, implementing, monitoring, and communicating change plans, schedules, and the status of changes to IT products and services for stakeholders.
 
Continual improvement
Learn to align organizational practices and services with evolving business needs by continuously improving products, services, and management practices.
 
AI and automation
Ensure that applications and IT systems meet stakeholder needs, and product features are released on time, within budget and to a high standard of quality.
 
Target Audience
IT Specialist: Development
IT Specialist: Changes
IT Specialist: Operations
IT Manager: Development
IT Manager: Operations
IT Project Manager
IT Service Manager
DevOps Engineer
System Administrator
Network Engineer
Network Administrator
Database Administrator
Solutions Architect
Enterprise Architect

Course Prerequisites
The candidate must have passed the ITIL® 4 Foundation examination.

Test Certification
Upon passing the ITIL® 4 Practitioner: Change Enablement exam, you’ll receive the official certification.

Exam Overview
Material allowed: None. This is a ‘closed book’ exam. The ITIL 4 Change Enablement Practice publication should be used for study but is NOT permitted to be used in the exam.
Exam duration: 30 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 38 minutes in total.
Number of marks: 20 marks. There are 20 questions, each worth 1 mark. There is no negative marking.
Pass mark: 13 marks. You need to answer 13 questions correctly (65%) to pass the exam.
Level of thinking: Bloom’s levels 2 & 3.
“Bloom’s level” describes the type of thinking needed to answer the question.
For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL® 4 Practitioner: Change Enablement module.
For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL® 4 Practitioner: Change Enablement module.
Question types: Standard, Missing word, Negative, & List. The questions are all ‘multiple choice’.
For the ‘standard’ questions, you have a question and four answer options.
‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded.
For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.
For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.
 
The exam is available in: English

Package Includes:
PeopleCert Official Training Materials (OTM)
ITIL® 4 Practitioner: Change Enablement eBook
Sample exam papers and rationales
Official PeopleCert ITIL® 4 Practitioner: Change Enablement Exam Voucher (valid for 12 months)