PeopleCert ITIL® 4 Practitioner: IT Asset Management Certification Course Including Official Exam
 
Learn how to plan and manage the full lifecycle of all IT assets to help your organisation maximise value, control costs, and manage risks related to the purchase, use, and disposal of those assets.
 
What will you learn?
Key concepts
Understand the purpose and key concepts of IT Asset Management, elucidating its significance in managing and optimising the lifecycle of IT assets to maximise value, control costs, and manage risks.
 
Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of IT Asset Management in achieving organisational goals and ensuring compliance.
 
Practice processes
Explore IT Asset Management processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure comprehensive tracking, management, and optimisation of IT assets.
 
Roles and competencies
Focus on key roles within IT Asset Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing IT assets throughout their lifecycle.
 
Information and technology
See how Information and Technology can support and enable IT Asset Management to deliver improvements, providing tools and systems for effective asset tracking, management, and optimisation.
 
Partners and suppliers
Explore the role of partners and suppliers in IT Asset Management, understanding how to collaborate effectively to enhance asset management practices and leverage external expertise and resources.
 
The ITIL Capability model
Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective IT Asset Management.
 
Practice success
Learn strategies for succeeding with IT Asset Management and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust asset management practices to achieve business goals and optimise asset value.
 
What skills will you acquire?
Digital Transformation
Learn the processes involved in transforming IT systems to support a digital model. Learn how to collaborate with stakeholders, manage and lead plans.
 
Continual Improvement
Learn to align organizational practices and services with evolving business needs by continuously improving products, services, and management practices.
 
AI and automation
Ensure that applications and IT systems meet stakeholder needs, and product features are released on time, within budget and to a high standard of quality.
 
Target Audience
IT Specialist: Changes
IT Specialist: Operations
IT Manager: Operations
IT Service Manager
Data Scientist
System Administrator

Course Prerequisites
The candidate must have passed the ITIL® 4 Foundation examination.

Test Certification
Upon passing the ITIL® 4 Practitioner: IT Asset Management exam, you’ll receive the official certification.

Exam Overview
Material allowed: None. This is a ‘closed book’ exam. The ITIL 4: IT Asset Management Practice publication should be used for study but is NOT permitted to be used in the exam.
Exam duration: 30 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 38 minutes in total.
Number of marks: 20 marks. There are 20 questions, each worth 1 mark. There is no negative marking.
Pass mark: 13 marks. You need to answer 13 questions correctly (65%) to pass the exam.
Level of thinking: Bloom’s levels 2 & 3.
“Bloom’s level” describes the type of thinking needed to answer the question.
For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL® 4 Practitioner: IT Asset Management module.
For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL® 4 Practitioner: IT Asset Management module.
Question types: Standard, Missing word, Negative, & List. The questions are all ‘multiple choice’.
For the ‘standard’ questions, you have a question and four answer options.
‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded.
For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.
For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.
 
The exam is available in: English

Package Includes:
PeopleCert Official Training Materials (OTM)
ITIL® 4 Practitioner: IT Asset Management eBook
Sample exam papers and rationales
Official PeopleCert ITIL® 4 Practitioner: IT Asset Management Exam Voucher (valid for 12 months)