PeopleCert ITIL® 4 Practitioner: Information Security Management Certification Course Including Official Exam
 
The purpose of this module is to provide best practice guidance on how to protect the information needed by an organisation to conduct its business.
 
Industry-recognised certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
 
Employers' first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
 
New career opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
 
At a glance
Suitable for all IT professionals
Key benefit: boost collaboration
Module practice-based
Exam available in English
Flexible eLearning option
 
What will you learn?
Key concepts
Understand the purpose and key concepts of Information Security Management, elucidating its significance in safeguarding the confidentiality, integrity, and availability of organisational information assets.
 
Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and maturity of Information Security Management in mitigating risks and ensuring compliance with security standards.
 
Practice processes
Explore Information Security Management processes, including key activities, and learn how to integrate them into your organisation's value stream to establish a robust and comprehensive approach to information security.
 
Roles and competencies
Focus on the key roles of the Information Security Management practice and understand how to position the practice effectively within your organisation. Develop the necessary competencies for identifying, assessing, and managing information security risks.
 
Information and technology
Explore how Information and Technology can support and enable the Information Security Management practice to deliver improvements, providing tools, technologies, and best practices for implementing security controls and measures.
 
Partners and suppliers
Focus on the role of partners and suppliers in the Information Security Management practice, understanding how to collaborate effectively to enhance the organisation's security posture and resilience.
 
The ITIL capability model
Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Information Security Management.
 
Practice success
Learn strategies for succeeding with Information Security Management and understand how it is supported by the ITIL guiding principles, ensuring the establishment of a proactive and risk-based approach to information security to protect organisational assets and reputation.

What skills will you acquire?
Strategy
Understand how to formulate strategic goals and adopt the courses of action and allocation of resources into tactical and operational plans.
 
Governance
Understand how organisational governance evaluates, directs and monitors service management activities.
 
AI and Automation
Ensure that applications and IT systems meet stakeholder needs, and product features are released on time, within budget and to a high standard of quality.
 
Popular among professionals who have advanced to roles such as:
IT Specialist: Operations
IT Manager: Operations
IT Service Manager
Product Manager
Data Analyst
System Administrator
Network Administrator
Database Administrator
Solutions Architect
IT Service Desk Analyst

Trusted by companies worldwide
ITIL 4 knowledge and skills are in demand across a broad range of industries. Expertise opens doors to careers at leading companies worldwide.
 
Course Prerequisites
The candidate must have passed the ITIL® 4 Foundation examination.
 
Certification requirements
ITIL Foundation or ITIL 4 Managing Professional Transition Certificate
Training through an Accredited Training Organisation or an official eLearning course
Exam results will not be released without proof of completion.

Test Certification
Upon passing the ITIL® 4 Practitioner: Information Security Management exam, you’ll receive the official certification.

Exam Overview
Material allowed: None. This is a ‘closed book’ exam. The ITIL 4: Information Security Management Practice publication should be used for study but is NOT permitted to be used in the exam.
Exam duration: 30 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 38 minutes in total.
Number of marks: 20 marks. There are 20 questions, each worth 1 mark. There is no negative marking.
Pass mark: 13 marks. You need to answer 13 questions correctly (65%) to pass the exam.
Level of thinking: Bloom’s levels 2 & 3.
“Bloom’s level” describes the type of thinking needed to answer the question.
For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL® 4 Practitioner: Information Security Management module.
For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL® 4 Practitioner: Information Security Management module.
Question types: Standard, Missing word, Negative, & List. The questions are all ‘multiple choice’.
For the ‘standard’ questions, you have a question and four answer options.
‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded.
For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.
For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.
 
The exam is available in: English

Package Includes:
PeopleCert Official Training Materials (OTM)
ITIL® 4 Practitioner: Information Security Management eBook
Sample exam papers and rationales
Official PeopleCert ITIL® 4 Practitioner: Information Security Management Exam Voucher (valid for 12 months)