PeopleCert ITIL® 4 Practitioner: Deployment Management Certification Course Including Official Exam

Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environments for testing or staging.

What will you learn?

Key concepts Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment.

Practice success factors Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Deployment Management in achieving seamless and successful deployments.

Practice processes Explore Deployment Management processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure smooth and coordinated deployment activities.

Roles and competencies Focus on key roles within Deployment Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for overseeing and managing deployment tasks.

Information and technology See how Information and Technology can support and enable Deployment Management to deliver improvements, providing tools and systems for effective planning, tracking, and execution of deployments.

Partners and suppliers Explore the role of partners and suppliers in Deployment Management, understanding how to collaborate effectively to enhance deployment processes and ensure successful implementation.

The ITIL Capability model Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Deployment Management.

Practice success Learn strategies for succeeding with Deployment Management and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust deployment practices to achieve business goals and deliver value.

What skills will you acquire?

Service design Learn how to design products and services that are fit for purpose and use, that can be delivered by the organisation and its ecosystem.

Change Gain expertise in developing, implementing, monitoring, and communicating change plans, schedules, and the status of changes to IT products and services for stakeholders.

AI and automation Ensure that applications and IT systems meet stakeholder needs, and product features are released on time, within budget and to a high standard of quality.

Target Audience

• IT Specialist: Development

• IT Specialist: Changes

• IT Manager: Operations

• IT Service Manager

Course Prerequisites

The candidate must have passed the ITIL® 4 Foundation examination.

Test Certification

Upon passing the ITIL® 4 Practitioner: Deployment Management exam, you’ll receive the official certification.

Exam Overview

Material allowed: None. This is a ‘closed book’ exam. The ITIL 4: Deployment Management Practice publication should be used for study but is NOT permitted to be used in the exam.

Exam duration: 30 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 38 minutes in total.

Number of marks: 20 marks. There are 20 questions, each worth 1 mark. There is no negative marking.

Pass mark: 13 marks. You need to answer 13 questions correctly (65%) to pass the exam.

Level of thinking: Bloom’s levels 2 & 3.

“Bloom’s level” describes the type of thinking needed to answer the question.

For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL® 4 Practitioner: Deployment Management module.

For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL® 4 Practitioner: Deployment Management module.

Question types: Standard, Missing word, Negative, & List. The questions are all ‘multiple choice’.

For the ‘standard’ questions, you have a question and four answer options.

‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded.

For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.

For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.

  The exam is available in: English

Package Includes:

• PeopleCert Official Training Materials (OTM)

• ITIL® 4 Practitioner: Deployment Management eBook

• Sample exam papers and rationales

• Official PeopleCert ITIL® 4 Practitioner: Deployment Management Exam Voucher (valid for 12 months)