Introduction: Accelerate Success Through Transformation
In an era of rapid disruption, organizations must do more than just change; they must transform. ITIL® Transformation (Version 5) provides the essential guidance for organizations and individuals aiming to accelerate success by evolving the way they work. This course offers a unique balance of governance, execution, and continual learning, helping you navigate uncertainty and complexity effectively while ensuring your transformation delivers measurable value and organizational resilience.

Course Objectives
By the end of this certification course, you will be able to:
Explain and apply the ITIL Guiding Principles and the Four Dimensions of service management within a transformation context.
Utilize the ITIL Transformation Model, including its four layers (governance, positioning, execution, and learning) and twelve stages.
Implement common transformation patterns for initiation, governance, and execution to suit specific organizational needs.
Apply advanced tools and techniques such as Complexity Thinking, Value Stream Mapping (VSM), and Objectives and Key Results (OKRs).
Integrate AI governance and understand how automation supports transformation readiness.
Analyze the synergy between ITIL, DevOps, and PRINCE2 to manage the full product and service lifecycle.
 
Target Audience
This course is designed for:
IT and Business Leaders responsible for driving organizational change.
Service Managers looking to align people, processes, and technology for better value delivery.
Transformation Consultants seeking a structured, best-practice framework.
 
Prerequisite:
Candidates must hold the ITIL® Foundation (Version 5) certificate before pursuing this higher-level qualification.
 
Course Content: A Comprehensive Roadmap
The curriculum is structured around six core modules based on the official exam specification:
Introduction to ITIL Transformation: Understanding the scope of transformation versus disruptive change and the ITIL Value System.
The ITIL Transformation Model: Deep dive into the four layers and twelve stages, including how to adapt to 'ordered', 'complex', and 'chaotic' contexts.
Common Patterns for Transformation: Mastering initiation, governance, and execution patterns (Implement, Discover, Contain).
Measurement, Learning, and Synthesis: Learning to use the ITIL Maturity Model, Theory of Constraints, and RACI to measure progress and capture lessons.
ITIL and AI: Exploring the ITIL AI Capability Model and how AI supports adaptive governance.
ITIL and Other Frameworks: Understanding the complementary nature of ITIL with DevOps and PRINCE2.
 
Benefits of Enrollment
Navigate Complexity: Gain the skills to move beyond simple change management into deep organizational transformation that thrives in uncertain environments.
Holistic Alignment: Learn practical directions for aligning people, processes, and technology to foster long-term resilience.
Data-Driven Success: Master the use of evidence-based measurements to ensure your transformation initiatives deliver tangible outcomes.
Global Recognition: Earn a qualification from PeopleCert, the global leader in best practice certifications, and join a community of professionals at the forefront of IT service management.
 
Exam Overview
To achieve certification, candidates must pass a 90-minute, open-book examination consisting of 40 multiple-choice questions. The pass mark is 70% (28/40). The exam assesses your ability to not just recall facts, but to apply and analyze ITIL concepts in real-world scenarios.
 
Ready to Lead the Future?
Don't just adapt to the future—shape it. Empower your career and your organization with the world’s leading transformation framework.
Are you ready to lead your organization’s digital future? Enroll in the ITIL® Transformation course today and gain the confidence to deliver measurable value in a digital-first world!

Package Includes:
PeopleCert ITIL Transformation (Version 5) Official Training Materials (OTM)
ITIL Transformation (Version 5) eBook
Sample exam papers and rationales
Official PeopleCert ITIL Transformation (Version 5) Exam Voucher (valid for 12 months)