Introduction
In a rapidly evolving world, the ability to act with clarity and confidence is paramount. ITIL® Strategy (Version 5) is designed for organizations and individuals aiming to accelerate success through strategy. This course empowers you to ensure every technology investment directly supports your business outcomes while embedding a culture of trust, agility, and continuous value co-creation. What makes this course unique is its focus on delivering measurable value through a structured approach to digital strategy and transformation.
Course Objectives
By the end of this course, students will be able to:
- Explain the ITIL Guiding Principles and the components of the ITIL Value System (ITIL VS).
- Describe the Four Dimensions of Product and Service Management in a strategic context.
- Apply the ITIL Strategy Management Model, including both the strategy development and implementation lifecycles.
- Differentiate between business and operating models and their relationship to strategy.
- Understand the role of critical strategic capabilities such as AI governance, digital ethics, and leadership.
- Integrate ITIL with other leading frameworks like DevOps and PRINCE2 to manage the product lifecycle effectively.
Target Audience
This course is essential for:
- IT Leaders and Executives looking to drive digital strategy.
- Strategy Consultants seeking a structured framework for digital transformation.
- Service Managers wanting to align IT services with organizational goals.
Prerequisites:
Candidates must hold the ITIL Foundation (Version 5) certificate before pursuing this higher-level qualification.
Course Content
The curriculum is divided into four key learning areas designed to provide a comprehensive understanding of strategic management:
- Module 1: Key ITIL Terms and Definitions: Understanding the core concepts of products, services, and digital transformation in a VUCA (Volatile, Uncertain, Complex, Ambiguous) environment.
- Module 2: The ITIL Strategy Management Model: A deep dive into the Strategy Development Lifecycle (Observe, Orient, Decide, Plan) and the Strategy Implementation Lifecycle (Plan, Execute, Synthesize, Reflect).
- Module 3: Strategic Capabilities: Exploring the "soft" and "hard" skills required for success, including Leadership, Communication, Innovation, AI Governance, and Sustainability.
- Module 4: ITIL and Other Frameworks: Learning how to leverage DevOps and PRINCE2 alongside ITIL for holistic service management.
Benefits of Enrollment
- Drive Business Success: Gain the skills to ensure technology serves as a strategic enabler rather than a cost center.
- Strategic Agility: Learn to navigate complexity using complexity thinking and adaptive lifecycles.
- Future-Proof Your Career: Master emerging domains like AI governance and digital ethics, positioning yourself at the forefront of modern IT management.
- Global Recognition: Earn a qualification based on global best practices published by PeopleCert.
Exam Information
- Format: Open-book, scenario-based exam (using the ITIL Car Rental Scenario).
- Duration: 90 minutes.
- Pass Mark: 28/40 (70%).
Are you ready to lead your organization’s digital future? Enroll in the ITIL® Strategy course today and gain the confidence to deliver measurable value in a digital-first world!
Package Includes:
- PeopleCert ITIL Strategy (Version 5) Official Training Materials (OTM)
- ITIL Strategy (Version 5) eBook
- Sample exam papers and rationales
- Official PeopleCert ITIL Strategy (Version 5) Exam Voucher (valid for 12 months)
ITIL® Strategy (Version 5) Including Official Exam
Notification of access will emailed directly by PeopleCert® providing full details how to access the course. A device with internet connection, video and audio capability will be required.
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