Mastering ITIL® Service (Version 5): The Ultimate Guide to Digital Service Excellence
 
Introduction
In an era where digital presence is synonymous with business success, the ability to create and manage superior digital services is a critical skill. ITIL® Service (Version 5) is the global best practice for organizations and individuals aiming for excellence in the digital landscape. This course provides the definitive guidance needed to align people, processes, and technology, ensuring your services are resilient, responsive, and consistently deliver high customer satisfaction. What makes this course unique is its comprehensive focus on the full Product and Service Lifecycle, integrating modern methodologies like AI, DevOps, and PRINCE2 into a unified management framework.
 
Course Objectives
By the end of this course, students will be able to:
Understand and apply the key concepts of digital products and services.
Execute and manage the eight core lifecycle activities: Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support.
Integrate AI and automation within service management using the ITIL AI Capability Model.
Co-create value with customers through effective service delivery and value streams.
Apply organizational structures and technology enablement principles to support a successful service lifecycle.

Target Audience
This course is designed for:
IT Professionals and Service Managers seeking to achieve excellence in digital service management.
Digital Product Owners looking to streamline the lifecycle from discovery to support.
Organizations aiming to improve their resilience and customer-centricity.
 
Prerequisites:
Candidates must have successfully completed the ITIL Foundation (Version 5) qualification before enrolling in this higher-level certification.
 
Course Content
The curriculum is structured around the ITIL Product and Service Lifecycle Model, covering ten essential categories:
Digital Products and Services: Introduction to value creation and lifecycle management.
Discover: Exploring vision, strategy, and portfolio to inform service discovery.
Design: Planning and designing services for maximum effectiveness.
Acquire: Managing the acquisition of technology, people, and third-party services.
Build: Integrating design into the build phase for robust service creation.
Transition: Ensuring smooth movement of services into the live environment.
Operate: Managing daily operations and maintaining stability.
Deliver: Enabling value co-creation through active service delivery.
Support: Providing ongoing assistance and service maintenance.
Lifecycle Integration: Managing the end-to-end value stream, including the impact of AI, DevOps, and PRINCE2.

Benefits of Enrollment
Practical Application: Unlike standard courses, this program focuses on Bloom’s Level 3 application, teaching you how to apply concepts to real-life scenarios like "Implementing a Global HR Management service".
Future-Ready Skills: Gain an edge by understanding the ITIL AI Capability Model and how automation transforms modern service management.
Industry Recognition: Prepare for the ITIL Service (Version 5) exam, an open-book assessment that validates your expertise in global best practices.
Strategic Alignment: Learn to use value streams to bridge the gap between technology and business outcomes.

Ready to lead your organization toward digital excellence? Join the global community of ITIL experts today! Enroll in the ITIL® Service (Version 5) course and take the first step toward mastering the language of growth.
Enroll Now and Unlock Your Digital Potential!
 
Package Includes:
PeopleCert ITIL Service (Version 5) Official Training Materials (OTM)
ITIL Service (Version 5) eBook
Sample exam papers and rationales
Official PeopleCert ITIL Service (Version 5) Exam Voucher (valid for 12 months)