Mastering the Digital Product Lifecycle: ITIL® Product (Version 5) Certification Course
 
Introduction
In today’s fast-paced digital economy, organizations must do more than just deliver services—they must create excellent digital products that deliver measurable value. The ITIL® Product (Version 5) course is a global best practice program designed for individuals and organizations aiming to lead in the digital space. This course provides the practical direction needed to align people, processes, and technology, helping you navigate the complexities of the product lifecycle while ensuring every innovation aligns with core business goals.
What makes this course unique is its holistic approach, integrating modern concepts like AI Capability Models, DevOps, and PRINCE2 complementarity to ensure your product management skills are future-proof.

Course Objectives
By the end of this course, you will be able to:
Understand the key concepts and characteristics of digital products and how they create value.
Apply the steps of the ITIL Product and Service Lifecycle, from discovery to support.
Navigate the "Discover, Design, Acquire, Build, Transition, Operate, Deliver, and Support" activities with confidence.
Explain how vision, strategy, and portfolio management inform product discovery.
Integrate AI and automation into your product management toolset.
Differentiate between the acquisition of technology, people, and third-party services.
 
Target Audience
This course is essential for:
Product Managers and Owners looking to professionalize their approach using ITIL frameworks.
IT Professionals and Digital Leaders aiming to co-create value through digital products.
Organizations striving for excellence in digital product development.
 
Prerequisites:
Candidates must hold the ITIL Foundation (Version 5) qualification before pursuing this higher-level certification.

Course Content
The curriculum is structured around the 10 core pillars of the ITIL Product syllabus:
Digital Products and Services: Introduction to value creation and lifecycle models.
Discover: Learning to identify opportunities through vision and strategy.
Design: Mastering the steps and outputs of effective product design.
Acquire: Navigating the procurement of technology and talent.
Build: Integrating design into development and utilizing enabling practices.
Transition: Ensuring smooth product deployments.
Operate: Managing the day-to-day lifecycle of a digital product.
Deliver: Focusing on service delivery within the product lifecycle.
Support: Mastering the success factors for ongoing product support.
The ITIL Product and Service Lifecycle: Managing end-to-end value streams, including the ITIL AI Capability Model and integration with DevOps and PRINCE2.
 
Benefits of Enrollment
Practical Expertise: Gain the ability to apply ITIL concepts to real-world scenarios, such as the "ICR's Unified Mobile App" journey used in the exam.
Value Co-Creation: Learn to move beyond simple delivery and start co-creating measurable value with your customers.
Future-Ready Skills: Understand how AI and automation are transforming the methods and tools used for product management today.
Global Recognition: Earn a qualification from PeopleCert, the global leader in professional certifications.
 
Exam Information at a Glance
•    Format: Open-book exam (using the Official ITIL® Product Book).
•    Structure: 40 multiple-choice questions.
•    Duration: 90 minutes (113 minutes for non-native speakers).
•    Pass Mark: 28/40 (70%).

Are you ready to innovate and lead in the digital era? Don't just manage products—master the entire lifecycle. Enroll in the ITIL® Product (Version 5) course today and take the next step in your professional journey!
 
Package Includes:
PeopleCert ITIL Product (Version 5) Official Training Materials (OTM)
ITIL Product (Version 5) eBook
Sample exam papers and rationales
Official PeopleCert ITIL Product (Version 5) Exam Voucher (valid for 12 months)