ITIL® Plan, Implement and Control (PIC) Official eLearning Course.
This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam all in one bundle!
Discover our ITIL® Plan, Implement and Control (PIC) eLearning course
- Interactive
- Self-paced
- Device-friendly
- Hours of content
- Mobile-optimised
eLearning
For self-paced learners seeking an interactive experience to guide exam preparation.
What's Included?
- 12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
- PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
- PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
- Interactive eLearning.
- Auto-marked sample papers.
- PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
- Quizzes, including Knowledge Checks.
eLearning+
For self-paced learners seeking a comprehensive experience to build exam confidence.
What's Included?
- 12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
- PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
- PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
- Interactive eLearning.
- Auto-marked sample papers.
- PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
- Quizzes, including Knowledge Checks.
- Free exam re-take
- Official Mock Exam
What will you learn?
- Key concepts - Understand the purpose and key concepts of the Plan, Implement, and Control practices, highlighting their importance in establishing, executing, and governing IT service strategies effectively.
- Practice success factors - Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and maturity of the Plan, Implement, and Control practices in achieving strategic objectives.
- Practice processes - Explore processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure coherent planning, effective implementation, and robust control mechanisms.
- Roles and competencies - Focus on key roles within the Plan, Implement, and Control practices, and understand how to position the practices effectively within your organisation. Develop the necessary competencies for planning, executing, and controlling IT service strategies.
- Information and technology - See how Information and Technology can support and enable the Plan, Implement, and Control practices to deliver improvements, providing tools and systems for effective planning, implementation, and control.
- Partners and suppliers - Explore the role of partners and suppliers in the Plan, Implement, and Control practices, understanding how to collaborate effectively to enhance strategy execution and governance.
- The ITIL Capability model - Discover how the capability criteria support the practices' capability development, ensuring alignment with industry best practices and organisational requirements for effective planning, implementation, and control.
- Practice success - Learn strategies for succeeding with the Plan, Implement, and Control practices and understand how they are supported by the ITIL guiding principles, ensuring the establishment of effective IT service strategies and governance frameworks to achieve business goals.
Exam Information
Prerequisites: ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate, Training through an Accredited Training Organisation.
Open/closed book: Closed Book
Duration: 90 minutes
Questions: 60 Multiple Choice Questions
Pass Mark: 39/60 (65%)
Available Languages: English
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