Introduction The ITIL® Managing Professional Transition – Product, Service, Experience (Version 5) is a premier transition module designed for high-level professionals ready to lead in the modern digital era. This course offers a fast-track route for experienced practitioners to bridge the gap between previous ITIL versions and the groundbreaking Version 5 framework without having to complete every module individually. By consolidating core concepts from the ITIL Product, Service, and Experience modules, this course provides a holistic approach to managing the end-to-end digital lifecycle. The bundle also includes the ITIL® Transformation (Version 5) course and exam voucher.
Course Objectives Upon completion of this course, candidates will be able to:
Explain and apply the ITIL Guiding Principles, the Four Dimensions, and the ITIL Value System.
Understand the lifecycle management activities for both digital products and digital services.
Apply recommendations for effective value chain activities, including discovery, design, build, and support.
Integrate human experience into the design and delivery of digital offerings via the ITIL Experience Model.
Govern the use of AI and automation within the ITIL context to enhance product and service management.
Align ITIL practices with other leading frameworks like DevOps and PRINCE2.
Target Audience This transition course is specifically tailored for:
ITIL 4 Managing Professionals looking to update their designation to Version 5.
ITIL v3 Experts seeking an efficient path to the latest global best practices.
Prerequisites:
To be eligible for the examination, candidates must hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation.
Course Content The syllabus is structured into five core areas, ensuring a comprehensive understanding of the new framework:
Key ITIL Terms and Definitions: Introduction to digital products, services, and the ITIL Product and Service Lifecycle Model.
The Value Chain Activities: In-depth exploration of execution steps, success factors, and metrics for the end-to-end lifecycle.
ITIL Experience: Capturing experience evidence, mapping stakeholder journeys, and improving digital experience through psychological safety and trust.
ITIL and AI: Understanding the ITIL AI Capability Model and how AI governance supports digital ethics.
ITIL and Other Frameworks: Exploring how ITIL complements DevOps and PRINCE2 in managing product lifecycles.
Benefits of Enrollment
Efficiency: Save time with a consolidated module that fast-tracks your transition to ITIL (Version 5).
Strategic Insight: Gain a deep understanding of how functional success is influenced by human perception and trust through "Experience" management.
Future-Ready Skills: Learn to manage the integration of AI and automation, ensuring your organization remains at the forefront of technological enablement.
Professional Recognition: Successful candidates earn the ITIL Managing Professional Transition (Version 5) qualification, a mark of excellence in the industry.
Examination Overview
Format: Open-book exam utilizing the "ITIL Car Rental Scenario".
Structure: 60 Multiple Choice Questions (MCQs) to be completed in 120 minutes.
Passing Criteria: A score of 70% (42 marks out of 60) is required to pass.
Ready to lead the transformation?
Enroll now in the ITIL® Managing Professional Transition (Version 5) and master the language of growth!
Package Includes:
PeopleCert Managing Professional Transition (Version 5) Official Training Materials (OTM)
PeopleCert ITIL Transformation (Version 5) Official Training Materials (OTM)
ITIL Experience (Version 5) eBook
ITIL Product (Version 5) eBook
ITIL Service (Version 5) eBook
ITIL Transformation (Version 5) eBook
Sample exam papers and rationales
Official PeopleCert ITIL Managing Professional Transition (Version 5) Exam Voucher (valid for 12 months)
Official PeopleCert ITIL Transformation (Version 5) Exam Voucher (valid for 12 months)
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