ITIL® Foundation (Version 5) Certification Training: Master Modern Digital Service Management
 
Introduction
In an era defined by rapid digital transformation, the ITIL® Foundation (Version 5) qualification is your gateway to mastering the global best practices for digital product and service management. This updated version of the ITIL framework has evolved to support modern technologies, including artificial intelligence (AI), automation, and data-driven decision-making, while maintaining its adaptability to any organizational context. Whether you are looking to establish a common language across your team or improve organizational performance through value co-creation, this course provides the essential foundation for success in the digital age.
 
Course Objectives
By the end of this course, students will be able to:
Understand the key concepts of digital product and service management.
Explain how the ITIL framework enables the co-creation of value between service providers and consumers.
Identify the ITIL Four Dimensions of service management: Organizations and People, Partners and Suppliers, Information and Technology, and Value Streams and Processes.
Navigate the ITIL Product and Service Lifecycle, from discovery and design to operation and support.
Apply the ITIL Guiding Principles to real-world scenarios to improve collaboration and outcomes.
Recognize the role of AI, including GenAI and Agentic AI, within the ITIL value chain.
 
Target Audience
This course is designed for:
IT Professionals and digital product managers seeking to align their services with business value.
Organizations aiming to establish a standardized, global best-practice approach to service management.
Individuals who require the ITIL Foundation qualification as a prerequisite for higher-level ITIL (Version 5) certifications.
Beginners in IT service management (ITSM) who need to understand the fundamental models and terms of the industry.
 
Course Content
The curriculum is structured into seven core modules designed to prepare you for the ITIL Foundation exam:
Key ITIL Terms and Definitions: Understanding products, services, value co-creation, and service relationships.
The ITIL Four Dimensions: Exploring the holistic approach to service management.
The ITIL Product and Service Lifecycle: Managing activities from "Discover" through to "Support".
The ITIL Value System: Deep dive into the Guiding Principles, governance, and the ITIL Value Chain.
Value Stream Mapping and Management: Defining core and enabling value streams to optimize workflows.
ITIL and AI: How AI assists in the service development lifecycle and ITIL AI Governance.
ITIL and Other Frameworks: Exploring how ITIL complements DevOps and PRINCE2.
 
Benefits of Enrollment
Global Recognition: Earn a certification recognized worldwide as the gold standard in IT service management.
Future-Proof Skills: Gain insights into how modern technologies like AI and automation are revolutionizing service delivery.
Improved Efficiency: Learn to use value stream mapping and the ITIL Guiding Principles to eliminate waste and "keep it simple".
Enhanced Collaboration: Establish a common language and framework that bridges the gap between IT teams and business stakeholders.
 
Exam Information
Format: Closed-book, multiple-choice questions.
Duration: 60 minutes.
Pass Mark: 65% (26 marks out of 40).
Requirement: This qualification is a mandatory step for anyone pursuing advanced ITIL designations.
 
Ready to Lead the Future of Digital Services?
Don't get left behind in the rapidly evolving digital landscape. Join the ranks of certified professionals who are driving value through modern service management.
Enroll in ITIL® Foundation Version 5 Today!
 
Package Includes:
PeopleCert ITIL Foundation (Version 5) Official Training Materials (OTM)
ITIL Foundation (Version 5) eBook
Sample exam papers and rationales
Official PeopleCert ITIL Foundation (Version 5) Exam Voucher (valid for 12 months)