Master the Future of Service Management: ITIL ® Foundation (Version 5) Bridge Certification Course
Introduction
Are you ready to lead in the age of AI and digital transformation? The ITIL® Foundation Bridge (Version 5) is the definitive transition path for certified professionals looking to stay at the forefront of global best practices. As organizations shift toward digital-first strategies, this course bridges the gap between ITIL 4 and the expanded capabilities of Version 5, ensuring you can create, deliver, and support value-driven products in a modern, data-driven landscape.
Course Objectives By completing this bridge course, you will be able to:
Define key concepts of digital product and service management, including sustainability and user experience.
Understand the updated ITIL Product and Service Lifecycle and how its activities enable the value chain.
Explain the holistic importance of the Four Dimensions of service management.
Identify and map value streams to optimize organizational workflows for complexity.
Leverage AI by understanding GenAI, agentic AI, and AI governance within the ITIL framework.
Integrate ITIL with other leading frameworks like DevOps and PRINCE2.
Target Audience This course is specifically designed for:
ITIL 4 Foundation certificate holders seeking to upgrade to Version 5.
Professionals with ITIL 4 higher-level certifications (excluding Cloud and Sustainability).
Service Managers and IT Leads who need to understand AI integration and modern automation in service delivery.
Prerequisite:
Candidates must have successfully achieved an eligible ITIL 4 certification to enroll in this bridge program.
Course Content The curriculum focuses exclusively on new, changed, and expanded concepts, saving you time by not reassessing unchanged ITIL 4 topics.
Key ITIL Terms (Version 5): Digital products, service offerings, and value co-creation.
The Four Dimensions: Navigating internal and external (PESTLE) factors.
The ITIL Product and Service Lifecycle: Exploring the activities of discover, design, build, and support.
The ITIL Value System: Deep dives into governance, guiding principles, and the value chain.
Value Stream Management: Core vs. enabling value streams and mapping techniques.
ITIL and AI: Understanding AI maturity, Capability Models, and agentic AI.
Framework Integration: How ITIL complements DevOps and PRINCE2 in a modern lifecycle.
Benefits of Enrollment
Accelerated Learning: Focus only on what’s new in Version 5, allowing you to earn your updated certification faster.
AI-Ready Skills: Gain a competitive edge by mastering AI governance and learning how to leverage AI throughout the ITIL value chain.
Operational Excellence: Learn to use Value Stream Mapping to eliminate waste and optimize complex workflows.
Future-Proof Certification: Secure a prerequisite for all ITIL (Version 5) higher-level qualifications.
Global Recognition: Join a community of professionals using a common language for effective practice across global organizations.
Exam at a Glance Prepare for success with a streamlined assessment designed for experienced professionals:
Format: Closed-book, 20 Multiple Choice Questions (MCQs).
Duration: 30 minutes (extra time available for non-native speakers).
Pass Mark: 13/20 (65%).
Take the Next Step in Your Career! Don’t let your skills become outdated. Transition to the newest standard of excellence in digital service management. Enroll in the ITIL ® Foundation (Version 5) Bridge Today!
Package Includes:
PeopleCert ITIL ® Foundation (Version 5) Bridge Official Training Materials (OTM)
ITIL Foundation Version 5 eBook
Sample exam papers and rationales
Official PeopleCert ITIL ® Foundation (Version 5) Bridge Exam Voucher (valid for 12 months)
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