Master the Future of Service Management: ITIL ® Foundation (Version 5) Bridge Certification Course
Introduction
Are you ready to lead in the age of AI and digital transformation? The ITIL® Foundation Bridge (Version 5) is the definitive transition path for certified professionals looking to stay at the forefront of global best practices. As organizations shift toward digital-first strategies, this course bridges the gap between ITIL 4 and the expanded capabilities of Version 5, ensuring you can create, deliver, and support value-driven products in a modern, data-driven landscape.
Course Objectives
By completing this bridge course, you will be able to:
- Define key concepts of digital product and service management, including sustainability and user experience.
- Understand the updated ITIL Product and Service Lifecycle and how its activities enable the value chain.
- Explain the holistic importance of the Four Dimensions of service management.
- Identify and map value streams to optimize organizational workflows for complexity.
- Leverage AI by understanding GenAI, agentic AI, and AI governance within the ITIL framework.
- Integrate ITIL with other leading frameworks like DevOps and PRINCE2.
Target Audience
This course is specifically designed for:
- ITIL 4 Foundation certificate holders seeking to upgrade to Version 5.
- Professionals with ITIL 4 higher-level certifications (excluding Cloud and Sustainability).
- Service Managers and IT Leads who need to understand AI integration and modern automation in service delivery.
Prerequisite:
Candidates must have successfully achieved an eligible ITIL 4 certification to enroll in this bridge program.
Course Content
The curriculum focuses exclusively on new, changed, and expanded concepts, saving you time by not reassessing unchanged ITIL 4 topics.
- Key ITIL Terms (Version 5): Digital products, service offerings, and value co-creation.
- The Four Dimensions: Navigating internal and external (PESTLE) factors.
- The ITIL Product and Service Lifecycle: Exploring the activities of discover, design, build, and support.
- The ITIL Value System: Deep dives into governance, guiding principles, and the value chain.
- Value Stream Management: Core vs. enabling value streams and mapping techniques.
- ITIL and AI: Understanding AI maturity, Capability Models, and agentic AI.
- Framework Integration: How ITIL complements DevOps and PRINCE2 in a modern lifecycle.
Benefits of Enrollment
- Accelerated Learning: Focus only on what’s new in Version 5, allowing you to earn your updated certification faster.
- AI-Ready Skills: Gain a competitive edge by mastering AI governance and learning how to leverage AI throughout the ITIL value chain.
- Operational Excellence: Learn to use Value Stream Mapping to eliminate waste and optimize complex workflows.
- Future-Proof Certification: Secure a prerequisite for all ITIL (Version 5) higher-level qualifications.
- Global Recognition: Join a community of professionals using a common language for effective practice across global organizations.
Exam at a Glance
Prepare for success with a streamlined assessment designed for experienced professionals:
- Format: Closed-book, 20 Multiple Choice Questions (MCQs).
- Duration: 30 minutes (extra time available for non-native speakers).
- Pass Mark: 13/20 (65%).
Take the Next Step in Your Career!
Don’t let your skills become outdated. Transition to the newest standard of excellence in digital service management.
Enroll in the ITIL ® Foundation (Version 5) Bridge Today!
Package Includes:
- PeopleCert ITIL ® Foundation (Version 5) Bridge Official Training Materials (OTM)
- ITIL Foundation Version 5 eBook
- Sample exam papers and rationales
- Official PeopleCert ITIL ® Foundation (Version 5) Bridge Exam Voucher (valid for 12 months)
ITIL ® Foundation (Version 5) Bridge Including Official Exam
Notification of access will emailed directly by PeopleCert® providing full details how to access the course. A device with internet connection, video and audio capability will be required.
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