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ITIL 4 Specialist: Drive Stakeholder Value

Course Overview
The ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification equips you with the skills to enhance stakeholder relationships and optimize user experiences through effective value co-creation. This industry-recognized certification showcases your ability to excel in essential IT service management tasks.

Course Schedule

  • eLearning Format: Study at your own pace with interactive videos and self-guided modules.
  • Exam Preparation: Access comprehensive training materials, including an official ITIL 4 DSV eBook.

Target Audience
This course is suitable for all IT professionals, including:

  • DevOps Engineers
  • Enterprise Architects
  • IT Service Managers
  • IT Service Desk Analysts

Course Objectives

  • Understanding Stakeholder Needs and Expectations: Identify, assess, and prioritize the needs of various stakeholders, including customers, employees, partners, and regulators.
  • Customer Experience Management: Gain a deeper understanding of creating and maintaining a positive customer experience.
  • Service Relationships: Effectively manage relationships with customers, users, suppliers, and partners.
  • Value Co-creation: Explore the concept of collaboratively creating value with stakeholders.
  • Service Level Management: Establish, monitor, and report on service levels to meet stakeholder requirements.
  • Service Metrics and KPIs: Define and use KPIs and metrics to measure, report, and improve service performance.
  • Customer Journey Mapping: Techniques for mapping the customer journey to enhance the overall experience.
  • Service Improvement: Continuously improve services based on stakeholder feedback.
  • Communication and Collaboration: Foster positive stakeholder relationships through effective communication.

Course Prerequisites
No specific prerequisites are required for this course.

Test Certification
Upon successful completion of the exam, you’ll receive the ITIL 4 Specialist: Drive Stakeholder Value certification.

ITIL 4 Specialist: Drive Stakeholder Value Official eLearning

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