ITIL 4 Specialist: Drive Stakeholder Value

Course Overview
The ITIL 4 Specialist: Drive Stakeholder Value (DSV) certification equips you with the skills to enhance stakeholder relationships and optimize user experiences through effective value co-creation. This industry-recognized certification showcases your ability to excel in essential IT service management tasks.

Course Schedule
eLearning Format: Study at your own pace with interactive videos and self-guided modules.
Exam Preparation: Access comprehensive training materials, including an official ITIL 4 DSV eBook.

Target Audience
This course is suitable for all IT professionals, including:
DevOps Engineers
Enterprise Architects
IT Service Managers
IT Service Desk Analysts

Course Objectives
Understanding Stakeholder Needs and Expectations: Identify, assess, and prioritize the needs of various stakeholders, including customers, employees, partners, and regulators.
Customer Experience Management: Gain a deeper understanding of creating and maintaining a positive customer experience.
Service Relationships: Effectively manage relationships with customers, users, suppliers, and partners.
Value Co-creation: Explore the concept of collaboratively creating value with stakeholders.
Service Level Management: Establish, monitor, and report on service levels to meet stakeholder requirements.
Service Metrics and KPIs: Define and use KPIs and metrics to measure, report, and improve service performance.
Customer Journey Mapping: Techniques for mapping the customer journey to enhance the overall experience.
Service Improvement: Continuously improve services based on stakeholder feedback.
Communication and Collaboration: Foster positive stakeholder relationships through effective communication.

Course Prerequisites
No specific prerequisites are required for this course.

Test Certification
Upon successful completion of the exam, you’ll receive the ITIL 4 Specialist: Drive Stakeholder Value certification.