top of page

ITIL 4 Specialist: Direct, Plan and Improve


Course Overview
The ITIL 4 Specialist: Direct, Plan and Improve (DPI) certification empowers you to enhance service delivery, strategic planning, and continuous improvement within your organization. Dive into advanced ITIL practices and methodologies.


Course Schedule

  • eLearning Format: Study at your own pace with interactive videos and self-guided modules.
  • Exam Preparation: Access comprehensive training materials, including an official ITIL4 Direct, Plan & Improve eBook.


Target Audience
This course is ideal for professionals in roles such as:

  • IT Managers
  • Service Delivery Managers
  • Business Analysts
  • Process Owners
  • IT Consultants


Course Objectives

  • Strategic Planning: Learn to align IT services with business goals and objectives.
  • Service Improvement: Explore techniques for enhancing service quality and efficiency.
  • Risk Management: Understand risk assessment and mitigation strategies.
  • Measurement and Metrics: Master performance measurement and KPI tracking.
  • Change Management: Implement effective change processes.
  • Governance and Compliance: Navigate regulatory requirements and best practices.


Course Prerequisites
No specific prerequisites are required for this course.


Test Certification
Upon successful completion of the exam, you’ll receive the ITIL 4 Specialist: Direct, Plan and Improve certification.

ITIL 4 Specialist: Direct, Plan and Improve Official eLearning+

    bottom of page