ITIL® 4 Specialist: Direct, Plan and Improve (DPI) Official Training eLearning Course.
This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam all in one bundle!
eLearning Discover our ITIL®4 Specialist: Direct, Plan and Improve (DPI) course
Interactive
Self-paced
Device-friendly
8-10 hours of content
Mobile-optimised
What's Included?
12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
Interactive eLearning.
Auto-marked sample papers.
PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
Quizzes, including Knowledge Checks.
Optional (included for free with PeopleCert Plus Membership):
Official online mock exam replicating and experiencing the Actual Test Environment.
Exam retake (known as Take2), offering a Second Chance at the exam if you don't get a satisfactory result on your first try.
What will you learn?
Key concepts - Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.
Governance and Compliance - Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.
Service Performance Metrics - Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.
Continual improvement - Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.
Risk Management - Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.
Value Stream Mapping - Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.
Communication and Collaboration - Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.
Planning - Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.
Organization change management - Focus on the importance of organisational change management in the context of IT service management and continuous improvement.
Exam Information
Prerequisites: ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate, Training through an Accredited Training Organisation. Open/closed book: Closed Book Duration: 90 minutes Questions: 40 Multiple Choice Questions Pass Mark: 28/40 (70%) Available Languages: English
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