ITIL 4 Specialist: Create, Deliver and Support

Course Overview
The ITIL 4 Specialist: Create, Deliver and Support (CDS) certification enhances your skills in designing, delivering, and managing digital products and services. It focuses on strategy, effective issue management, and fostering a culture of continuous improvement.

Course Schedule
eLearning Format: Learn at your own pace with interactive videos and instructor-led audio.
Exam Preparation: Access detailed training materials, including a Learner Workbook and Quick Reference Guide.

Target Audience
This course is suitable for all IT professionals, including:
IT Service Managers
Service Delivery Managers
IT Support Managers
DevOps Engineers
Chief Product Officers

Course Objectives
Service Design and Development: Learn to design and develop services that meet customer needs and business objectives.
Service Delivery: Understand processes for delivering high-quality IT services.
Service Support: Gain expertise in maintaining and managing IT services effectively.
Service Performance Metrics: Identify and measure Key Performance Indicators (KPIs) to assess service effectiveness.
Service Automation and Technology: Explore automation’s role in service creation, delivery, and support.
Culture and Collaboration: Foster a service-oriented culture and promote collaboration within your organization.
Continuous Improvement: Leverage data and feedback to enhance services, processes, and practices.
Customer and User Experience: Align services with customer expectations for exceptional experiences.

Course Prerequisites
No specific prerequisites are required for this course.

Test Certification
Upon successful completion of the exam, you’ll receive the ITIL 4 Specialist: Create, Deliver and Support certification.