ITIL® 4 Practitioner: Service Request Management Official Training eLearning Course.
This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam all in one bundle!
eLearning Discover our ITIL 4 Practitioner: Service Request Management course
Interactive
Self-paced
Device-friendly
2-3 hours of content
Mobile-optimised
What's Included?
12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
Interactive eLearning.
Auto-marked sample papers.
PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
Quizzes, including Knowledge Checks.
Optional (included for free with PeopleCert Plus Membership):
Official online mock exam replicating and experiencing the Actual Test Environment.
Exam retake (known as Take2), offering a Second Chance at the exam if you don't get a satisfactory result on your first try.
What will you learn?
Key concepts - Understand the purpose and key concepts of Service Request Management, including its role in handling user requests for services, information, and access within the IT infrastructure.
Practice success factors - Learn about practice success factors (PSF) and key practice metrics, essential for measuring the efficiency and effectiveness of Service Request Management in meeting user needs.
Practice processes - Explore Service Request Management processes, including key activities, and discover how to integrate them into your organisation's value stream to ensure timely and effective fulfilment of service requests.
Roles and competencies - Focus on key roles within Service Request Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for efficient request handling and fulfilment.
Information and technology - See how information and technology can support and enable Service Request Management, providing tools and systems for tracking, managing, and fulfilling service requests efficiently.
Partners and suppliers - Explore the role of partners and suppliers in Service Request Management, and learn how to collaborate effectively to enhance service delivery and fulfilment capabilities.
The ITIL Capability model - Discover how the ITIL capability model supports the development of Service Request Management capabilities, ensuring alignment with industry best practices and organisational goals.
Practice success - Learn strategies for succeeding with Service Request Management, and understand how it is supported by the ITIL guiding principles to achieve effective and efficient service request fulfilment.
Exam Information
Prerequisites: ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate Open/closed book: Closed Book Duration: 30 minutes Questions: 20 Multiple Choice Questions Pass Mark: 13/20 (65%) Available Languages: English
