ITIL® 4 Foundation Official Training eLearning Course.
This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam all in one bundle!
eLearning Discover our ITIL® 4 Foundation course
Interactive
Self-paced
Device-friendly
9 hours of content
Mobile-optimised
What's Included?
12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
Interactive eLearning.
Auto-marked sample papers.
PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
Quizzes, including Knowledge Checks.
Optional (included for free with PeopleCert Plus Membership):
Official online mock exam replicating and experiencing the Actual Test Environment.
Exam retake (known as Take2), offering a Second Chance at the exam if you don't get a satisfactory result on your first try.
What will you learn?
Service management concepts - Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
Service value system - Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
Four dimensions of service management - Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
Guiding principles - Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
Service Value Chain - Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.
ITIL practices - Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
Continuous improvement - Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
Service Level Agreements - Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
Key metrics and performance indicators - Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
Exam Information
Prerequisites: None Open/closed book: Closed Book Duration: 60 minutes Questions: 40 Multiple Choice Questions Pass Mark: 26/40 (65%) Available Languages: English
