ITIL 4 Foundation Official eLearning

Course Overview
The ITIL 4 Foundation certification is your gateway to understanding IT Service Management (ITSM) best practices. This course covers essential concepts, principles, and terminology, equipping you with the foundational knowledge needed for effective service delivery.

Course Schedule
eLearning Format: Study at your own pace with interactive videos and self-guided modules.
Exam Preparation: Access comprehensive training materials, including an official ITIL 4 Foundation eBook.

Target Audience
This course is suitable for anyone interested in ITSM, including:
IT Professionals
Service Desk Analysts
Project Managers
Business Analysts
Service Owners
 
Course Objectives
Service Lifecycle: Understand the ITIL service lifecycle stages and their interdependencies.
Service Strategy: Explore strategic planning and alignment with business goals.
Service Design: Learn to design efficient and effective IT services.
Service Transition: Master the transition of services from development to production.
Service Operation: Gain insights into day-to-day service management activities.
Continual Service Improvement: Embrace a culture of continuous improvement.
 
Course Prerequisites
No specific prerequisites are required for this course.
 
Test Certification
Upon successful completion of the exam, you’ll receive the ITIL 4 Foundation certification.